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CTV Support

CTV’s support center is a fast and efficient method for providing answers for your employees.

If you don't find the answer in the previous issues, you can quickly submit a new question from any online browser or email our support team.

Customer support representatives receive email notification (on their cell phones 24/7/365) or they can simply login from any online browser to work on issues in their category of expertise.

Service reps can be mobile and still empowered with all the tools they need to provide excellent customer support.

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FAQS

Below you will find answers to the most frequently asked questions.

Question

What is the Snap and Play Platform?

Answer

Snap and Play Platform is a content management system ideal for creating and deploying projects such as commercial websites, corporate intranets and extranets, and online publishing portals.


Question

What browsers work with the Snap and Play Platform?

Answer

Snap and Play Platform is designed to work with all browsers.


Question

Do I need to have programming skills to use the Snap and Play Platform?

Answer

No. Snap and Play Platform's overall design and features allow those with only basic computer skills to create dynamic and fully interactive data-driven web or intranet sites. After simply logging in to a Snap and Play Platform site, it is conceivable that a person with no programming skill could be piecing together their own unique website. They could be creating new pages of content, using pre-built content types (snap in modules) like announcements, discussions, events, FAQs, feedback forms, and images. They could be creating membership roles, sending bulk emails, and defining secure sections for registered site users only. They could even be setting up banner advertising, customizing the site’s appearance, and submitting the site to search engines.


Question

What is a content management system (CMS)?

Answer

A content management system helps to create, manage, publish, and distribute information. With respect to the internet or intranets, a CMS is designed to manage site content, design, membership, security, hosting, and vendor options.


Question

What are the benefits of a CMS?

Answer

Some benefits that a content management system offers are -- greater site consistency, improved site navigation, streamlined authoring process, faster turnaround time for new pages and changes, increased site flexibility, support for decentralized authoring, increased security, reduced duplication of information, greater capacity for growth, and reduced site maintenance costs.


Question

What language is Snap and Play Platform built on?

Answer

Snap and Play Platform is built on a Microsoft ASP.NET platform. ASP.net is the next generation of Microsoft's Active Server Page (ASP), a feature of their Internet Information Server (IIS). ASP.net is different from ASP in two major ways: it supports code written in compiled languages like C++, Visual Basic, and Perl, and, it features server controls that can separate the code from the content, allowing WYSIWYG editing of pages.


Question

Is Snap and Play easy to use?

Answer

Yes. Snap and Play Platform was ultimately designed for end-users -- everyday people, like those who maintain websites for minor sports associations, non-profits, and charitable groups. This focus has been translated into Snap and Play Platform's design, which includes a well-researched & intuitive interface, a site wizard, and help icons throughout.


Question

What are Snap in Modules?

Answer

Simply, they are modular pieces of code which provide some form of specific functionality to the user, and are grouped together in units to form complete web pages. These modules can be easily added, edited, deleted, restored, moved around on a page, or transferred to other pages. Snap and Play Platform has modules like Account Log In, Announcements, Banners, Contacts, Discussion, Documents, Events List/Calendar, FAQs, Feedback, IFrame, Image, Links, News Feed (RSS), Search Input, Search Results, Service Directory, Survey, Text/HTML, User Accounts, User Defined Table, Users Online, Weblog Calendar, Weblog Recent List, Weblog Referrals List, Weblogs, and many more!


Question

What are templates?

Answer

Templates are customized and interchangeable sets of graphics which allow administrators to easily change the look of their websites, without having to reorganize their content. In "skinning" a site, administrators can completely change the look of their portal without the need to reorganize content – all at the click of a button.


Question

Can I easily upload a file to my site?

Answer

Yes. Snap and Play Platform has a powerful file management tool which allows administrators the ability to upload files directly from their computer to their site, without having to use FTP. Any uploaded file becomes instantly available to be used on the portal or listed in a module that handles documents or file downloads.


Question

I accidentally deleted a page! Can I retrieve it?

Answer

Thank goodness, yes. Snap and Play Platform’s Recycle Bin feature allows users to restore any content, modules, or pages that have been deleted. The deleted item is restored to the location it was deleted from.


Question

Is it difficult to re-arrange content on my pages?

Answer

No. Content within modules and containers are easily moved within pages by mouse, using drag and drop feature.


Question

Can I add advertising to my site?

Answer

Yes. Using the Banners module, advertising can be easily added to any location on a Snap and Play Platform site. The true power in this feature is that administrators can record advertisers profile information, define number of ad impressions (views), cost per impression, length of ad campaign, track ad views and click-thru and define affiliate referrals.


Question

I accidentally deleted a page! Can I retrieve it? ?

Answer

Thank goodness, yes. Snap and Play Platform’s Recycle Bin feature allows users to restore any content, modules, or pages that have been deleted. The deleted item is restored to the location it was deleted from.

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